Returns &exchanges.

This Return, Refund & Exchange Policy applies to all eligible products purchased through houseofraaga.com, official House of Raaga customer-support channels, or any other official sales channel operated by House of Raaga.

House of Raaga is owned and operated by Chandrika Label, a proprietorship, having GSTIN 27HSIPS3037L1Z3.

This Policy forms an integral part of House of Raaga’s Terms of Service, Shipping Policy, Cancellation Policy, Privacy Policy, Legal Notice, invoices, order confirmations and customer-support communications.

In case of inconsistency between this Policy and any other policy, product page, campaign term or communication, the stricter or more specific condition shall apply unless House of Raaga expressly states otherwise in writing.

By placing an order, completing checkout, making payment, accepting delivery, raising a return or exchange request, using store credit or gift card, or interacting with House of Raaga support regarding a return, refund or exchange, the customer confirms that they have read, understood and agreed to this Policy.

No oral statement, chat message, social-media response, courier communication or informal customer-support assurance shall modify this Policy unless expressly confirmed in writing by an authorized representative of House of Raaga.

Return or exchange requests must be raised within 5 days from the date on which the order is marked delivered.

Requests raised after 5 days from delivery may be rejected without further obligation, subject to applicable law.

All return and exchange requests must be submitted through House of Raaga’s official return/exchange portal or the latest link available on the Help page:

• Help page: houseofraaga.com/pages/contact
• Current return/exchange portal: houseofraaga.com/pages/returns-exchanges

House of Raaga may require the customer to provide order details, invoice details, product images, videos, packaging images, tag images, delivery proof and any other verification material before approving a return or exchange request.

A product will be eligible for return or exchange only if it is received by House of Raaga in the same condition in which it was delivered.

The product must be:

• unused;
• unworn;
• unwashed;
• unstained;
• unaltered;
• undamaged;
• odour-free;
• free from perfume, deodorant, makeup or trial marks;
• accompanied by original tags, labels, barcodes, invoice, packaging, accessories and free gifts, if any.

House of Raaga reserves the right to reject any return or exchange if the product shows signs of use, wear, washing, perfume, deodorant, stains, makeup marks, damage, alteration, missing tags, missing packaging, incorrect product return or any other condition inconsistent with this Policy.

Returns are accepted only for eligible regular-priced, non-customized products.

Returns are not available for:

• customized products;
• altered products;
• sale products;
• clearance products;
• final-sale products;
• products purchased under special markdowns or campaign-specific non-returnable offers;
• used, washed, worn, stained, damaged or altered products;
• products without original tags or packaging;
• products specifically marked as non-returnable on the product page or campaign page.

Exchanges are accepted within 5 days of delivery for eligible products, subject to product availability, size availability, successful reverse pickup or self-shipment, payment of applicable charges and QC approval.

Exchange is generally intended for size-related issues. House of Raaga is not obligated to provide style exchange, colour exchange, product substitution or exchange for a different product category unless expressly approved by House of Raaga.

If the requested size or replacement product is unavailable, House of Raaga may offer store credit, gift card, another suitable resolution, or reject the exchange request, depending on the facts of the case and product eligibility.

Sale items are eligible for exchange only. Sale items are not eligible for return or refund.

For the purpose of this Policy, a sale item includes any product purchased during a sale, clearance event, promotional campaign, coupon-code offer, markdown event, limited-period offer, bundle offer or any other special-price transaction.

Sale items may be exchanged only if:

• the request is raised within 5 days of delivery;
• the product is unused, unworn, unwashed, undamaged and tag-intact;
• the requested size or replacement is available;
• applicable exchange charges are paid;
• the product passes QC.

Final-sale, clearance, last-piece or specifically marked non-exchangeable products may not be eligible even for exchange unless House of Raaga expressly allows it for that product or campaign.

Customized products are not eligible for return or exchange.

Customization is available only for selected products and may be confirmed over call or WhatsApp before or after order placement, depending on the product and operational feasibility.

A customization charge of ₹999 may apply.

Customized products may require an additional 7–10 working days for preparation, alteration or processing.

Once a customized order is confirmed, it cannot be cancelled, returned or exchanged.

Customized products are made, altered or adjusted specifically for the customer. Minor variations in fit, appearance, finishing, measurement or styling shall not be treated as a defect unless House of Raaga verifies a clear manufacturing issue.

House of Raaga follows a store credit / gift card refund model for approved customer-initiated returns.

No cash refund, bank transfer, UPI refund, wallet refund, card refund or original-payment refund is available for customer-initiated returns, except where required by applicable law.

Approved returns shall be refunded only through House of Raaga store credit or gift card after:

• the product is received by House of Raaga;
• QC is completed;
• the return is finally approved;
• applicable charges are deducted, if any.

Store credit or gift card may be used for future purchases on House of Raaga, subject to applicable terms, product availability, validity period, coupon rules and system conditions.

Store credit or gift card issued under this Policy shall be valid for 1 year from the date of issue.

The validity period cannot be extended.

Expired store credit or gift card shall not be reactivated, extended, transferred, refunded or converted into cash unless required by applicable law or expressly approved by House of Raaga in writing.

Store credit or gift card cannot be exchanged for cash, transferred to another person, or used outside the House of Raaga platform unless expressly permitted by House of Raaga.

The following charges apply to eligible return and exchange requests:

These charges are non-refundable unless House of Raaga expressly decides otherwise or applicable law requires otherwise.

The return charge shall be deducted from the eligible store credit or gift card amount.

Exchange charges must be paid by the customer before the exchange is processed, unless House of Raaga expressly provides otherwise.

House of Raaga may revise these charges prospectively at any time. Updated charges, if any, shall apply to requests raised after the updated policy or charge is published.

After approval of a return or exchange request, House of Raaga may arrange reverse pickup from the customer’s delivery address, subject to pincode serviceability, logistics availability, courier capacity, customer availability, accurate address details and operational feasibility.

Reverse pickup is not guaranteed for every pincode, location or request.

House of Raaga or its logistics partner may attempt pickup as per the applicable logistics process. If pickup fails due to customer unavailability, incorrect address, incomplete address, customer refusal, non-serviceable pincode, courier limitation, logistics congestion or any reason beyond House of Raaga’s direct control, the customer may be required to self-ship the product to the warehouse/address communicated by House of Raaga.

Products self-shipped by the customer remain at the customer’s risk until delivered to and acknowledged by House of Raaga. The customer should use a reliable trackable courier service and retain the courier receipt and tracking details until the return or exchange is completed.

House of Raaga works with trusted logistics partners, but pickups may sometimes fail due to courier availability, delivery personnel issues, pincode limitations, logistics congestion or other operational reasons.

If reverse pickup is not serviceable, not possible or fails, the customer may be requested to self-ship the product back to the warehouse/address communicated by House of Raaga.

To appreciate the customer’s time and effort in such cases:

For exchanges, the ₹100 compensation may be adjusted against the applicable exchange charge, issued as store credit/gift card, or handled through another method communicated by House of Raaga support.

For returns, if the customer self-ships because pickup is not serviceable, not possible or has failed, the standard ₹149 return deduction will not be made from the approved store credit or gift card amount.

This failed pickup support applies only where House of Raaga confirms that pickup is not serviceable, not possible or has failed through no misuse or fault of the customer.

House of Raaga may refuse this benefit if the pickup failed due to incorrect address, repeated customer unavailability, refusal to hand over the product, incomplete packaging, delay by the customer, incorrect claim or suspected misuse.

All returned and exchanged products are subject to mandatory quality check at House of Raaga’s warehouse or designated inspection location.

Approval of a return/exchange request or pickup of a product does not mean that the return or exchange has been finally accepted.

Final approval shall be granted only after House of Raaga verifies that the product is:

• eligible under this Policy;
• authentic;
• unused;
• unworn;
• unwashed;
• unstained;
• unaltered;
• undamaged;
• odour-free;
• tag-intact;
• packaging-compliant;
• accompanied by all required accessories, invoices and free gifts, if any.

House of Raaga’s QC decision shall be final and binding, subject to applicable law.

If a product fails QC, House of Raaga may reject the return or exchange and may return the product to the customer at the customer’s cost or take any other reasonable action available under law and policy.

If the customer receives a wrong, damaged or defective product, the customer must raise a request within 48 hours of delivery.

The customer must provide clear images/videos of:

• the product received;
• the issue complained of;
• product tags and labels;
• packaging;
• invoice/order details;
• unboxing proof, if requested.

House of Raaga may request additional evidence before accepting any claim.

Minor variation in colour, size, fit, texture, fabric, embellishment, embroidery, print placement, finishing, lighting effect, model fit or screen-display appearance shall not be treated as a defect. Such variation is inherent in fashion products, photography, fabric behaviour, manual finishing and digital display differences.

If House of Raaga verifies that the product received is wrong, damaged or defective due to a reason attributable to House of Raaga, House of Raaga may offer replacement, exchange, store credit, gift card or any other suitable resolution as determined by House of Raaga.

Claims raised after 48 hours of delivery may be rejected.

Approved refunds are issued only as store credit or gift card.

Refund processing will be completed within 7–10 working days after:

• the returned product is received by House of Raaga;
• QC is completed;
• the return is finally approved;
• applicable deductions, if any, are calculated.

The refund timeline does not begin from the date of pickup, delivery attempt, return request creation or customer self-shipment. It begins only after product receipt and QC approval by House of Raaga.

House of Raaga shall not be responsible for delay caused by customer-side delay, courier delay, failed pickup, incorrect shipment, missing proof, missing tags, QC failure, payment/app/platform delay or incomplete information.

Store credit or gift card may be used only on House of Raaga, subject to product availability, validity, technical availability and applicable terms.

Store credit or gift card cannot be:

• converted into cash;
• transferred to a bank account;
• refunded to card, UPI, wallet or original payment method;
• extended beyond validity;
• used after expiry;
• transferred to another person unless House of Raaga expressly permits it.

Orders placed using store credit or gift card may be subject to separate return/exchange restrictions.

House of Raaga may reject a return or exchange request if:

• the request is raised after 5 days from delivery;
• wrong/damaged/defective product claim is raised after 48 hours from delivery;
• the product is used, worn, washed, stained, damaged, altered or odour-affected;
• tags, labels, invoice, packaging, accessories or free gifts are missing;
• the product is customized;
• the product is a sale item and the customer requests return/refund;
• the product is final-sale, clearance or marked non-returnable/non-exchangeable;
• the product returned is incorrect, fake, different or incomplete;
• the request appears fraudulent, abusive, repetitive or inconsistent with this Policy;
• the customer does not cooperate with verification, pickup, self-shipment or QC requirements.

The customer is responsible for:

• checking product details, size guide, fit notes and policy terms before placing an order;
• raising return/exchange requests within the applicable window;
• raising wrong, damaged or defective product claims within 48 hours of delivery;
• providing accurate order details and contact information;
• keeping the product unused, unwashed, tag-intact and safely packed;
• cooperating with pickup or self-shipment requirements;
• sharing images/videos and verification material where required;
• ensuring that the correct product is handed over or self-shipped.

House of Raaga shall not be liable for rejection, delay, failed pickup, refund delay, exchange delay or loss caused by incomplete information, incorrect address, customer unavailability, wrong product handover, poor packaging, late request or non-cooperation by the customer.

Return and exchange requests can be raised through House of Raaga’s return/exchange portal.

The latest return and exchange links are available on the Help page: houseofraaga.com/pages/contact

Current return/exchange portal: houseofraaga.com/pages/returns-exchanges

For assistance, customers may contact:

• Support email: hello@houseofraaga.com
• WhatsApp: +91 88280 58380
• Support hours: Monday to Saturday, 10:00 AM to 6:00 PM

Support requests made through unofficial channels, fake accounts, unauthorized representatives, courier personnel or third-party pages shall not bind House of Raaga.

For legal notices, intellectual-property complaints, formal disputes or legal communication or grievances customers may write to:

• Support email: hello@houseofraaga.com
• WhatsApp: +91 88280 58380
• Working hours: Monday to Saturday, 10:00 AM to 6:00 PM

Customers should include their full name, order ID, contact number, email ID, description of the issue, supporting documents/images/videos and expected resolution to enable proper review.

House of Raaga will endeavour to acknowledge grievances within 48 hours and resolve them within one month from the date of receipt, subject to complete information being provided by the customer, verification requirements, courier/payment/platform dependencies and applicable law.

House of Raaga may refuse service, reject requests, restrict COD, block returns/exchanges, cancel pending orders or restrict account access if it reasonably suspects:

• fake return or exchange claims;
• repeated return misuse;
• repeated exchange misuse;
• wrong product return;
• used product return;
• product damage after delivery;
• false damaged-product claims;
• chargeback misuse;
• coupon misuse;
• repeated RTO/refusal;
• abusive communication;
• fraudulent conduct.

House of Raaga reserves the right to take any action available under law and policy to protect its business, customers, logistics partners and platform integrity.

Policy updates

House of Raaga may update, modify or replace this Policy at any time due to business, operational, legal, logistics, payment, platform or customer-service requirements.

The updated Policy shall apply from the date it is published on houseofraaga.com, unless stated otherwise.

This version applies to orders placed on or after 09 September 2026.

Governing law and jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection remedies, all disputes, claims, proceedings or legal actions arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of competent courts at New Delhi, India.

Customer acknowledgement

By placing an order, completing checkout, accepting delivery, raising a return or exchange request, using store credit or gift card, or communicating with House of Raaga regarding a return, refund or exchange, the customer confirms that they have read, understood and agreed to this Policy.